What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page (Non-Personal Information). We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile (Personal Information).
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect Personal Information you give us such as your name, address and email address. Your Personal Information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate accredited training services; see appendix a
2. To provide our users with ongoing customer assistance and technical support.
3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
5. To comply with any applicable laws and regulations.
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies
We use “cookies” when you visit our site. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Site. There are two main types of cookies – here’s how and why we use them.
• Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your experience.
• Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions of our Site To opt-out of third party cookies, please contact us at support@changenetwork.com.au.
How can your site visitors’ withdraw their consent?
If you don’t want us to process your data anymore, please contact us at support@changenetwork.com.au or mail us at: Suite 4, 6 Cowper Wharf Road, Woolloomooloo, NSW, 2011.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you have any questions please contact us at support@changenetwork.com.au or send us mail to: Suite 4, 6 Cowper Wharf Road, Woolloomooloo, NSW, 2011. Last updated: June 2018
The Change Network Pty Ltd | ABN: 19 117 327 983 | A Registered Training Organisation No. 90299 Suite 4 6 Cowper Wharf Road, Woolloomooloo NSW 2011 | 02 9197 8690 | www.changenetwork.com.au
